CBI Business Solutions

Community Building for Executives, Owners, Managers, Supervisors, Human Resources, Supervisors, Consultants, Coaches, Trainers from diverse sectors and settings

he Microsoft Work Trend Index (2023) surveyed 31,000 people in 31 countries to understand what skills will be most essential to learn in order to evolve with the future of work. Emotional intelligence ranked in the top three.

Authentic relationship is the delivery system for effective teamwork, positive change and improved outcomes. Learning efficient and effective skills and methods to build connection, belonging, engagement and well-being are more important than ever.  

The COVID-19 pandemic exacerbated a long-time trend of a great and rapid loss of connection and community. This affected the workplace in a variety of ways from hybrid workplaces to increasing turnover, retention and engagement challenges.

Making Teams Effective

Common business needs and challenges we address 

According the US Surgeon General, trust in each other and major institutions is at near historic lows. Levels of polarization are at near historic highs. These phenomena combine to have widespread effects on society and our businesses. 

  • Emotional Intelligence
  • Team Effectiveness, “Team Mindfulness”, Team Connection
  • Employee Engagement and Commitment
  • Psychological safety
  • Staff Turnover & Retention
  • Productivity
  • Eliminate Silos
  • Increase connection, relationship and collaboration in hybrid and in-person work environments – across departments, country cultures, organizational levels
  • Transform listening, presence, and other key soft skills
  • Leadership Development
  • Enhance Well-being
  • Increase inclusion and belonging, bridge differences with respect and civility
  • Financial and cultural turnarounds
  • Change management
  • Build capacity and commitment to successfully implement agile, lean and other change initiatives
  • Overcome resistance to change
  • Talent Acquisition
  • Authenticity in the Workplace
  • Workplace Community
  • Alleviate burnout and stress
  • Spirituality in the Workplace
  • Facilitator Training and Certification, Licensing
  • Professional Development: Continuing Education Units (CEUs)

How workplace connection, community, emotional intelligence impacts results.

There is a strong positive relationship between employee well-being and firm financial performance. A collaboration between Oxford University and Harvard University found improved financial measures such as firm value, return on assets, and profits.



  1. Analytical thinking
  2. Creative thinking
  3. AI and big data
  4. Leadership and social influence
  5. Resiliency, flexibility, agility
  6. Curiosity and lifelong learning
  7. Tech literacy
  8. Design and user experience
  9. Motivation and self-awareness
  10. Empathy and active listening

Highly engaged employees are 18% more productive. On the other hand, low employee engagement costs the global economy an estimated $8.8 trillion or 9% of global GDP.

Sources: Gallup, 2020; Gallup, 2023

Being a great place to work yields better company returns. The Fortune 100 Best Companies to Work For® beat the market by a factor of 3.36.

Source: Great Place to Work Institute, 2023




Top 3 Skills Needed

Analytical Judgment (30%)

Flexibility (29%)

Emotional Intelligence (27%)

The World Economic Forum (2023) surveyed 803 companies across 27 industries to learn the skills that are most needed in coming years. Human-centered skills represented 6 of the top 10.

According to the US Surgeon General, the benefits of social connection influence an individual’s educational attainment, workplace satisfaction, economic prosperity, and overall feelings of well-being and life fulfillment.

The hard stuff is the easy stuff. The soft stuff is much harder than the hard stuff.

Roger Enrico, Former Pepsi CEO


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